#48213

Charged twice for October

SLA 47:12
  1. Mia Rossi

    Mia RossiCustomer9:12 AM

    Hi! Our team was charged twice for October. Invoice INV-2026-0912 and INV-2026-0913. Can you refund one?

  2. Leo Fischer

    Leo Fischer Internal note9:20 AM

    Looks like the retry created a second charge. Checking with billing.

  3. Leo Fischer

    Leo Fischer9:24 AM

    Thanks Mia, I can see both charges. I've started a refund for INV-2026-0913; it'll be back on your card in 5–10 business days.